GE Blows Goats

I'm officially adding GE Service to my list of despised entities. I have no qualms with the appliances themselves, mind you... just the service folks.

You might remember from my last post that we needed to get our stove fixed. Our first service appointment was on the 7th, from 1-5 p.m. In order to make it home by then I had to work late the day before and be at work at 5 a.m. Super fun. At least the guy showed up at 1 p.m. on the nose- so I wasn't sitting around all afternoon thinking about how I had gotten up at 3:30 a.m. for nothing. He checked out the damage, and quoted me $224. That's pretty shitty, considering he was only replacing four $13 parts, which would take him all of 20 minutes. But we can't order the parts from GE ourselves, so what could we do? He set up another appointment for the 14th at the same time. Which was awesome, because I love getting up at 3:30 in the fucking morning. On my birthday. So I messed with my work schedule again, and luckily it was slow at work so my boss didn't mind too much.

Fast forward to the 14th. I was at work, and it was about 11:15 a.m. when my phone rang. It was an automated message letting me know that I'm next and the service guy is on the way. WTF!? And the only choices I was given by the automated bitch was to confirm that I'd be there or cancel the appointment altogether. Well fuck if I'm going to cancel now, just to deal with this shit again the next Friday-not to mention live without a friggin' stove for another week. No way. So I confirmed, and yelled something to my boss about "the douchebag is early" as I ran out the door (I have an extremely understanding boss).

As I was screaming down the expressway, I kept hoping that A) there were no cops around B) the service guy was further away from my house than I was and C) traffic doesn't suck ass. At the same time I was muttering obscenities (as I'm prone to do) and yelling like a crazy person at people who suck at driving. Luckily, traffic was clear enough that I was able to speed the whole way home, and there were no cops.

I was a few blocks away from home when my phone rang again. It was the service guy. "You're not at home?" No shit! I told him I was just a few minutes away, and was getting there as fast as I could. At least he didn't just leave. When I pulled into my parking space, I noticed he wasn't in visitor parking. We have pretty clearly marked parking- numbers for residents and other spaces that say VISITOR in big white letters. I almost said something, but decided I'd rather see him get towed. Anyways, I rush inside and put the dog away as he got started. The guy could probably tell how furious I was, but I suck at being a jerk, so he just fixed the oven and left. I figure it's over now, and I'll likely never have to deal with this again. But it wasn't quite over.

Last night, at 10:09 p.m. my phone rang. I had been in bed for about half an hour at this point, and was just on the cusp of falling asleep, so you can imagine how irritated I was to find out it was fucking GE. What is wrong with these people? It was some woman calling to ask me about my experience. OMGWTFBBQ??!?1! You want my opinion? Learn how to tell time!

In reality, I was much to sleepy to fully grasp the magnitude of my own annoyance. So I just started answering her questions... but when she came to whether or not the guy showed up in the allotted window, I sprang. No! He certainly did not! I explained how he came nearly an hour and a half early, causing me to have to run out of work early. But her scripted survey was not prepared for this, as her next questions were "How late was he?" He wasn't late, he was early. "Did he apologise and/or explain why he was late?" No, because he was early. Obviously, I was dealing with a complete dolt. My annoyance grew, but I knew if I got all crabby on her ass, I'd wind up waiting to talk to a supervisor, and I really just wanted to go back to bed. Besides, I could always vent later in my blog. So I finished her questions and went to bed. And now here I am. Rant over.